The Amberol customer survey is an annual event of much significance in the company’s calendar, providing invaluable feedback about what we are doing right for our customers – and most importantly, what we could do better.
“Offering high levels of customer service drives much of what we do as a company,” comments Amberol’s MD Patience Atkinson-Gregory. “So, we always take time to read and reflect extensively on the results of the customer survey. And of course, 2020 was a particularly difficult year for both the company and our customers.”
The survey is comprised of a rating system to assess a range of areas from the quality of the website, to customer service, to product satisfaction and quality. The survey also includes a comments section where individuals can offer direct and highly useful feedback. We would like to share a few of this year’s comments with you.
This year, some comments have also acknowledged how difficult the previous ten months have been, highlighting the increased importance of vibrant floral displays to cheer us all up in a time of need:
Other comments refer to the durability of Amberol’s products, which as the original developer and manufacturer of the self-watering planter, and the only company to use the trademarked Aquafeed™ matting, we are particularly pleased by. We aim to offer value for money by making high quality products with significant longevity.
We find that many people also refer to the fact that they often recommend Amberol products to other organisations.
And of course, there were also useful suggestions for ways in which we could tweak and improve what we do, which is just as helpful and valuable as all the compliments that we have received. We look forward to working together with our customers both old and new during 2021.
With over 50 years’ experience working with councils, businesses, educational establishments, transport hubs and Britain in Bloom groups. Our self-watering planters, planterware and litter bins are used all over the world to help make a visible difference.
For more information, if you have a query, or would like to offer some feedback about Amberol’s products and services, please call 01773 830 930 or email firstname.lastname@example.org for a no-obligation chat.