Making connections and building relationships with our customers has always been the cornerstone of our ethos here at Amberol. In fact, many of our customers have worked with us for decades. We like to think that these trusting relationships combined with high levels of personal service makes us stand out from the crowd.
One of the features that had always been an important part of our customer service pre-Covid was the face to face demonstrations and sales visits carried out by our reps. We maintained these services when other companies didn’t for two main reasons:
However, as we all know, Covid has changed the nature and frequency of face to face contact. We have all adapted to the regulations and rethought many areas of both our personal and professional lives as a result. And at Amberol we are no different; we have reflected back on the changes that we have been compelled to introduce. As we slowly re-emerge into normality, part of that reflection has included retaining and adapting the practices that have actually improved our business processes.
As a result, we are introducing a new virtual demonstration service for customers and potential customers which will enable you to see our products in detail remotely. This means that wherever are, you will be able to see any Amberol litter bin or self-watering planter in 360 degree view.
We are just putting the finishing touches to a new demonstration area at our Derbyshire factory which offers ample space to showcase our wide range of litter bins and self-watering planters.
Viewings take place on the Zoom or Microsoft Teams platforms that many people are already familiar with.
Yes, whichever platform you are using will need to be downloaded onto your device before the demonstration. Both platforms offer a free downloadable option.
No, every demo will be live and bespoke for the audience.
Yes, the demonstrator will explain the product’s features and show you a 360 degree view. You will also be able to ask questions.
As many as you wish. You can share the link with others who may wish to join in.
After careful consideration and consultation with some customers, the management team at Amberol decided that remote demonstrations offered a range of significant benefits for customers:
If you have any questions about how the online demos will work, keep an eye on our social media or call 01773 830 930.