As a family run company with a lifespan of almost 50 years, customer service is very important to us at Amberol. Our recent online survey was designed to help us analyse how we’re doing - and what we can improve on.
The survey respondents were asked to rate the service that they have received from 1 to 10 in a number of different areas, including website performance, customer service, delivery and product quality.
Whilst there’s always room for improvement, we were delighted with the positive responses that we received. Collectively, over half of the scores were top marks - 10 out of 10 - with 90% of areas rated 8 or above. To have such high scores across a range of different criteria is very rewarding for us.
Customer service and product satisfaction were rated particularly highly: Over 95% scored seven and above for the quality of the customer service they received. Furthermore, over 97% rated our service seven and above for being efficient and meeting their expectations. Overall, almost 99% of respondents would recommend Amberol products to others – we think that’s a very encouraging endorsement.
Amberol’s MD Patience Atkinson-Gregory was very pleased with the results, saying: “Every order is important to us and we aim to provide a service that meets the requirements of each customer. We have worked hard to develop products that meet our customers’ needs, whether it’s our bins, self-watering planters or seating.
“However, we are far from complacent and will be looking at the results to see what we can do to improve. It is always useful to get feedback and constructive criticism to help us keep moving forward and improving. We’d like to thank all of the customers that took part in the survey and send our congratulations to Ferring Nurseries who won the prize draw.
At Amberol, we’re are always happy to receive any feedback, photos, stories or suggestions, just go to the contact page to get in touch or call 01773 830930.